GDPR – Arghhhhh!

25th May, 2018

If you haven’t heard of GDPR where have you been! Most of our inboxes are inundated with companies asking to re – sign us up to marketing emails- since we don’t send un-targeted marketing emails,  you won’t receive one from us!

We do however send you information about your appointment via text and email. We send these under legitimate interest.

Where you provide us with your personal information (e.g. name, e-mail address, home address and phone number or other contact information), through a facility provided on our website (SSL protected ) or directly to us by e-mail and or /phone, you consent to us:

Processing and administering that data to perform all necessary actions to give effect to your request or instruction and retaining a record of incoming and outgoing communications (e.g. e-mail/text/phone).

Information we receive and send will not be disclosed to any third party without the permission of the sender unless otherwise in accordance with the Data Protection Acts.

We have as requested by GDPR updated our Privacy Policy. Please see below.  There is a hard copy in our reception and you can request a print out at any time. It details why we ask for your personal data, how we use it and how we keep it safe.

If you have any questions on it or on GDPR we are happy to answer them.

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Portobello Dental Clinic – Privacy Statement

We seek your consent to obtain and process personal data for the purpose of providing you with dental treatment safely and to the highest standards.  This Statement is your guide to the principles of privacy and confidentiality which govern the collection, use, storage, disclosure and destruction of your personal data in this practice.

Obtaining personal information:

It is important to obtain, use and store information about you, your general and your dental health in order to provide dental care efficiently and reduce the risk of injury or other damage to your health.  This personal data includes:

  • Personal details such as your name, age, address, telephone numbers, email address
  • Your doctor and relevant Medical Consultant(s)
  • Your medical and dental history
  • X-rays, clinical photographs and study models
  • Information about proposed treatment, options, consent to treatment, treatment provided and its cost
  • Notes of conversations or incidents that might occur for which a record needs to be kept
  • Any correspondence with other healthcare professionals relating to you including agreed referrals to other healthcare professionals
  • Your personal information is stored on computer. Your personal data is retained in your manual record.

We will regularly update your personal data, including your medical care, to keep it relevant.  We ask that you please inform us of any significant changes, such as a change of address or other contact details, at your earliest convenience. It is important to know that the collection, use or possible disclosure of this data may be crucial to our ability to safely provide you with the care you require; without your agreement to this process it may not be possible to undertake treatment.

You have access to a copy of your personal data upon written request and the right to have data rectified if incorrect.

Personal data is kept for specified, explicit and lawful purposes

Your personal data is obtained, kept and used primarily for the purpose of providing you with healthcare efficiently and safely at all times. Staff within the practice will have access to the data on a ‘need-to-know’ basis to ensure you receive the highest standard of care. In the course of your care, members of the dental team may access your records:

  • To prepare for and to complete your dental care
  • To identify and print a prescription
  • To generate a work certificate
  • To type, if dictated or print a referral letter to another healthcare professional
  • To open correspondence or any other documents from other healthcare professionals
  • To print or photocopy your records if you instruct us to forward them to another healthcare professional
  • To collate, print, photocopy and post insurance or medico-legal reports
  • To send you before/after photos of your treatment (usually in cosmetic cases) and feedback requests

Reminder texts – when your next “check -up” is due

It is practice policy to send you a reminder of when your next ‘check-up’ is due. This reminder is sent to you by text message. We seek your consent to use your personal data for this propose and advise you of your right to refuse to have your data used for this purpose.

Personal data is only used and disclosed for the purpose of your care;

We may need to pass some of this information to other health and social care professionals in order to provide you with the treatment and services you need. Only the relevant part of your record will be released. These other professionals are also legally bound to treat your information with the same duty of care and confidentiality that we do, examples include;

– Your general medical practitioner

– Other health professionals caring for you (e.g. hospital)

– Private dental schemes of which you are a member (e.g VHI)

– Pay related social insurance (PRSI)

– Specific external lab technicians we use to carry out certain treatments (for a list of the lab technicians we use please ask)

  • All members of the dental team adhere to the practice’s Code on Confidentiality in compliance with the Data Protection Acts, 1988 and 2003, and the Dental Council’s Code of Practice relating to Professional Behaviour and Ethical Conduct, 2012.
  • Any disclosure of personal data, without your consent, can only be done for specified, legitimate reasons (8 (a-h), Data Protection Act, 1988; Section 10, Dental Council’s Code of Practice relating to Professional Behaviour and Ethical Conduct, 2012).
  • Access to your personal data is on a ‘need-to-know’ basis. This prohibits the release of your information to a spouse, partner or family member without your explicit consent.  A guardian or carer may have the right to access information in the case of vulnerable adults or those with diminished mental capacity.  A parent or guardian will have access to your personal information if you are less than 16 years of age.

A copy of your dental records will be transferred to another practice or healthcare professional upon your written request. For Medico-Legal reasons we will also retain a copy of your records in this Practice for an appropriate period of time which may not exceed 8 years.

Your consent will be sought in the case of:

  • A report to dental insurance company
  • A medico-legal report
  • Any documentation relating to a “third party” Dental Scheme (e.g. PRSI scheme)
  • Requesting consent for photos/videos to use on our website

There are certain activities where patient information may be used but where the information is anonymised, eliminating patient identification:

  • Teaching
  • Continuing Professional Development. Case studies are a very useful learning tool
  • Quality Assurance/Internal audit. Audit is a necessary tool in assessing and assuring the quality of your care
  • Research

If a DENTIST should cease practice or should die while still a practicing dentist, the dental team will be guided by the Dental Council’s Code of Practice relating to Professional Behaviour and Ethical Conduct in informing you, safeguarding your personal data and ensuring continuity of care where possible.

Every effort is made to ensure disclosed personal data is accurate and transferred securely.

Personal data is kept safely

Obtained personal data is accessed on a ‘need-to-know’ basis and thereafter, is stored securely:

  • There is no access for unauthorised persons to patient records, computers or computer monitors within the practice. All access is password protected.
  • The dental team is trained in the secure use of email and the internet
  • The dental team is compliant with the practice’s security measures
  • Manual records are stored under lock and key
  • The practice premises is locked and alarmed when unoccupied
  • The practice software is legally owned
  • The practice software is updated regularly and password protected
  • Software security is audited
  • The Server has a firewall, is backed up and has an antivirus
  • All clinical, financial and administrative records are backed up
  • Each computer is fitted with anti-virus software
  • We operate a clean desk policy – at the end of the day all notes are shredded from that day

The practice is responsible for dealing with any incident where personal data has been put at risk of unauthorised disclosure, loss, destruction or alteration. Management of any breach incident will comply with the advice of the Data Protection Commissioner (Personal Data Security Breach Code of Practice).

  • Personal data is kept accurate, complete and up-to-date;

A staff member will review your personal information with you on a regular basis to ensure we hold accurate, high quality records for you.  Any changes to your personal details, your medical or dental status will be recorded in your records.  We ask you to let us know of any changes in contact details at your earliest convenience.

  • Personal data is adequate, relevant and not excessive;

Every effort is made to ensure that the information we collect and retain for you is in keeping with our aim to provide you with an efficient service and to care for you safely.  We will explain the purpose of any information sought if you are not sure why.

  • Personal data is retained for no longer than necessary

We retain all adult records for 8 years after the last treatment. In the case of children and young adults, the records are kept until the patient’s 25th birthday; or their 26th birthday if the young person was 17 when they finished treatment. If a patient dies before their 18th birthday, records are kept for 8 years.

All records are disposed by a secure, certified, method of destruction (Dental Council Code of Practice relating to Professional Behaviour and Ethical Conduct, 2012).

Requests under Child Protection

Should we have a request from Social Services because of possible child abuse/neglect concerns relating to a child patient of ours who want to know if we have any concerns about this child, its siblings or parents, under Child Protection legislation – the safety and well-being of children will take priority. However, if we do have any suspicion about the nature of the request, we will take steps to verify the identity of the caller. A written request from the Department of Social Work, which explains the basis for seeking information, will be required in most cases.

Your rights:

You are legally entitled to a copy of your personal data upon written request.  As well as a right of access you also have the right to have any inaccuracies in your data rectified and to have the data erased. Please view our Right of Access information detailing what happens when you request your information.

All written requests should be addressed to:

Portobello Dental Clinic, 34 South Circular Road, Portobello, Dublin 8

Or emailed to: info@portobellodental.com

Your request will be dealt with in a timely manner.

It is your right to have your name removed from all practice marketing information including ‘check-up’ recalls if you do not consider this information to be in your best interest. If you wish to be removed from our appointment texting service please advise a member of staff. If you do not wish to have your personal data collected, used or disclosed as described in this Statement please discuss this matter with a member of staff.  It is important to know that the collection, use or possible disclosure of this data may be crucial to our ability to safely provide you with the care you require; without your agreement to this process it may not be possible to undertake treatment.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

If you have a complaint or concern with any aspect of how we process your personal information we would hope that you would notify us in the first place.  You retain the right to make a complaint to the Data Protection Commissioner at all times.

If you have any questions in relation to this Statement or any issue that arises from it please speak with a member of staff.

 

 


Amazing transformation for this patient

4th May, 2018

before-after left  before-after right

before-after front

This patient was unhappy with the spacing between her teeth, especially on her side profile. After an extensive consultation with Dr. Beirne where various different treatment options were explored, it was decided that cosmetic bonding best suited our patients needs and budget.

Treatment:  Before the bonding appointment, the patient did our at home teeth whitening treatment for 3 weeks, (teeth whitening takes a further 3 weeks for the final colour to settle). After this period the patient came in for her bonding appointment.  Cosmetic bonding was carried out on the following teeth;  UL3,UL2,UR2,UR3,UL4, a retainer was also made for the patient.

Duration of treatment: Appointment time for bonding: 2hrs 30mins

Cost of treatment: Cosmetic bonding: €1484.00

Result: The patient was thrilled with the dramatic difference in the shape of her teeth. Bonding has closed the large gaps between her teeth, resulting in beautiful and natural looking teeth.

Dentist: Dr. Nick Beirne

For more information on cosmetic bonding and to see more before and after pictures see here

To book an appointment with Dr. Nick Beirne you can book online via our website or call us directly on T: 01 4542022 E: info@portobellodental.com


Clinic Closed Thursday and Friday due to Red Alert Weather Warning.

28th February, 2018

 

snow

**Clinic Opening Update
Due to the latest update on the Red Alert weather warning in place for Leinster – we have made the decision to close the clinic on Thursday 1st March and Friday 2nd March. This is for both the safety of our patients and our staff.

See latest weather update here; https://www.rte.ie/news/ireland/2018/0228/944081-weather-snow/

All cancelled patients will be rescheduled.
Please everyone stay safe in this weather.


TOOTH OR TREAT

31st October, 2017

At Halloween dentists might see a rise in emergencies such as broken teeth or loosened crowns. This may be because people tend to eat harder or stickier foods than usual or do things they don’t normally do such as cracking nutshells with their teeth or playing boisterous games. What’s more, at this time of year, more subtle damage can occur with the onslaught of sugary goodies and sticky treats which can lead to cavities down the line. However, you can take a few simple steps to avoid your own Halloween nightmare and protect your family’s teeth.

PREPARE FOR COMBAT

Tooth decay is caused by acid eating away the protective enamel. Acid is produced when bacteria in the mouth feeds on sugar. We don’t suggest you spoil Halloween for the kids and stop them enjoying a few sweet treats on the day, but if you have them brush their teeth just before the Halloween party you get ahead in the battle by reducing much of the bacteria. Brushing immediately after eating just spreads the acid around the mouth.

NIGHTMARE ON ENAMEL STREET

From twenty minutes to an hour after you stop eating, saliva, which is alkaline, neutralises the acid. Avoiding snacks between meals helps limit the number of times tooth enamel is exposed to acid. If the kids dip into their spoils while out Trick or Treating the temptation is there to graze all afternoon and evening, prolonging the acid bath. How about awarding spooky stickers or toys for keeping the goodie bags intact until after a substantial dinner? Make a game of it by covering the bags in fake cobwebs and spiders until the plates are (magically) cleared.

SWAMP OF GOO

The worst treats for your teeth are the gooey ones like toffee and caramel as they stick to the surfaces and in between teeth. If possible, switch them out for fast dissolving sweets such as chocolate, which doesn’t linger as long in the mouth.

739px-Squirrel_Eating_a_peanut
Squirrel eating a peanut courtesy, Mariappan Jawaharlal

NUTS, TRICK OR TREAT?

If your household is free from nut allergies, though they are a hard food, there is no reason why reasonably healthy teeth cannot have this traditional Halloween fare. Dentally speaking, crunchy is better than sticky. Nuts are packed with nutrients including calcium, zinc and magnesium and are good for teeth. Some nuts, such as cashews and walnuts, are softer than others and easier for small teeth to handle.

Adults who have crowns or bridges etc should go very carefully with very hard foods and certainly avoid sticky toffee. Those who wear braces for straighter smiles are also reminded to avoid both types of foods.

 VAMPIRES SUCK

If you are serving your vampire guests cranberry juice, or for adults, Bloody Marys, provide straws to help keep the acidic juice away from teeth. The celery served with a Bloody Mary is low in acid but also a good, crunchy and saliva-inducing tooth cleanser.

FRIGHT BITE

Teeth are meant for biting and chewing food. It can be too easy to forget when you are having fun, but they are not designed to be nut crackers or bottle openers. Though healthy teeth are strong, improper use can easily lead to chips, fractures or loss of a filling.

 

THE END IS NIGH…

Sugar free gum helps produce extra saliva which will neutralise acid faster and also wash out the mouth. Gum containing the sugar free sweetener, xylitol, has also been linked with remineralisation of tooth enamel.  For adults and kids old enough for gum make sugarless chewing gum containing xylitol the last treat of the party.

Have a happy, healthy Halloween!


Your gum health – gum recession causes and treatments

16th August, 2017

gumhealth2

It can be a scary moment when you hear your dentist or hygienist utter the words ” you have some gum recession“, automatically you have visions of your teeth hanging on without supported gums or worse- visions of them all falling out! However, rest assured this is not the case- there are different stages of gum recession with most people falling into the “mild” category. Even if you have a more severe case, know that it can be treated and there are solutions for you.

What is gum recession? (Gingival Recession)

Gum recession is where the gum recedes below the tooth and pulls away from it leaving more of your tooth exposed at the root. When this happens, disease causing bacteria can start to build in the pockets of the gaps between the tooth and the gum line.

What causes gum recession?

  • Brushing your teeth too aggressively– you should always use a soft bristle toothbrush or an electric one and not be attempted to scrub your teeth!
  • Genetics – unfortunately the health of your gums can come down to genetics, if one or more of your parents suffered with gum recession there is a high likelihood that you will too.
  • Teeth grinding – grinding can cause undue stress on your teeth – a nigh guard can help with this. Teeth grinding can cause many dental issues so it is always worth investigating if you think you may suffer with it.
  • Not looking after your teeth– may be an obvious one, but not brushing your teeth at least twice a day, not flossing and not having regular dental checks all add greatly to the risk of developing gum recession.
  • Hormones – women have an increased risk of developing gum recession due to fluctuations in hormone levels seen in puberty, pregnancy and the menopause.

The treatment.

If you are diagnosed with mild gum recession catching it early and addressing it straight away will ensure you keep it under control. Your dentist can help identify the causes for it and instruct you on measures to address it and stop it developing it further. Your dentist will give you advice on what toothbrush you should use and how to use it properly, how to floss correctly and if needed as with teeth grinding, they can advise you on the different types of night guards. They will also recommend regular hygienists visits to keep the pockets free from bacteria.

If you are diagnosed with more developed stages of gum recession you may be referred to a periodontist (a gum specialist). A periodontist will do a deeper more intensive cleaning of your teeth and gums. How often this occurs will depend on the stage of the gum recession. Depending on the cause of your gum recession, your periodontist may advice you to have a surgical treatment also know as a gum draft. ( We will do a separate blog on gum drafting shortly!)

If you have any questions on gum recession or feel you may suffer with it you can call us on T: 01 4542022 or E: info@portobellodental.com and we can advise you accordingly.