Know the signs – Mouth Cancer Awareness Month

8th November, 2018

Mouth cancer is an important global healthcare problem. There are more than 700 cases of cancer of the mouth (oral cavity and pharynx) reported in Ireland every year. These cancers are more common in men than in women. However this is changing.

The incidence rate of cancer of the mouth in women has increased significantly at a rate of 3% per year since 1994. It mainly affects older people although younger people are being diagnosed now. In Britain, the incidence of mouth cancer has increased faster than any other cancer in the past 25 years.

Beating mouth cancer is so dependent on diagnosing it at an early stage.

If it is caught early, the chances of surviving mouth cancer are nine out of ten – those odds are pretty good, and that’s why early detection is so important.

Sadly, far too many mouth cancers are not spotted early enough.

Mouth Cancer Action Month promotes the message ‘If in doubt, get checked out’. We encourage everybody to be mouthaware and pay more attention to what’s going on inside the mouth. Most importantly, if you notice anything out of the ordinary, it is essential that you tell your dentist or doctor immediately.

Checking for mouth cancer

As mouth cancer can strike in a number of places, including the lips, tongue, gums and cheeks, and given that early detection is so crucial for survival, it’s extremely important that we all know what to look out for.

Three signs and symptoms not to ignore are:

  • Red and white patches in the mouth.
  • Unusual lumps or swellings in the mouth or head and neck area.

When checking for signs of mouth cancer you should follow the following routine:

Head and neck

Check if both sides look the same and search for any lumps, bumps or swellings that are only on one side of the face. Feel and press along the sides and front of your neck being alert to any tenderness or lumps to the touch.

Lips

Pull down your lower lip and look inside for any sores or changes in colour. Use your thumb and forefinger to feel the lip for any unusual lumps, bumps or changes in texture. Repeat this on the upper lip.

Cheek

Use your finger to pull out your cheek so that they can see inside. Look for red, white or dark patches.

Then place your index finger inside your cheek, with your opposing thumb on the outside gently squeeze and roll the cheek to check for any lumps, tenderness or ulcers, repeat this action on the other cheek.

Roof of the mouth

With your head tilted back and mouth open wide, your dentist will look to see if there are any lumps or if there is any change in colour. They will run their finger on the roof of your mouth to feel for any lumps.

Tongue

Examine your tongue, looking at the surface for any changes in colour or texture.

Stick out your tongue or move it from one side to another, again looking for any swelling, change in colour or ulcers. Finally, take a look at the underside of the tongue by placing the tip of your tongue on the roof of your mouth.

Floor of the mouth

Look at the floor of the mouth for changes in colour that are different than normal. Press your finger along the floor of your mouth and underside of your tongue to feel for any unusual lumps, swellings or ulcers.

How can mouth cancer be detected early?

Mouth cancer can often be spotted in its early stages by your dentist during a thorough mouth examination. This happens during your routine dental check-up.

In the below video, Oral Health Foundation Trustee, Dr Ben Atkins, talks through what to expect from a visual mouth cancer check.

If you find anything unusual in any of these areas, or are unsure of anything, visit your dentist or doctor as soon as possible.

Facebook 

Read one girls (Millie Murphy) harrowing story on our facebook page on her journey with Mouth Cancer that started off as a small blister that just wouldn’t go away.

Resources:

For more in-depth information about mouth cancer, visit  mouth cancer information pages here, where you will find information about the signs and symptoms of mouth, head and neck cancer, and an outline of risk factors and prevention of mouth, head and neck cancer.


Turning toothaches to smiles volunteering with refugees in Lesvos by Dr. Daisy McCarthy, as published in the Irish Times

5th November, 2018

‘I went to salve the guilt of my own privilege. Instead, I came face to face with ordinary people.’

Daisy McCarthy at work in the clinic in Lesvos.
Daisy McCarthy at work in the clinic in Lesvos.

The camp was imposing with its huge fences bristling with razor wire. I kept my sunglasses on and my head down as we made our way to the makeshift clinic. The walkway was crammed with tents to accommodate families that had recently arrived. Washing and bedding was strung across windows, and parents kept one eye on their children and the other on us.

I arrived in Moira camp on the Greek island of Lesvos last October as part of a dental outreach team for refugees who’d recently landed from Turkey by boat, six kilometres across the Adriatic Sea. Originally a prison, and subsequently designed as a temporary shelter to accommodate up to 4,000 refugees, the camp’s population had swollen to over 8,000.

In the daytime, the scene resembled a busy airport where extreme weather had grounded all flights. It was swarming with children and parents trying to keep order amongst the chaos. Recent arrivals queued for information about how to work through the system to move onwards to Europe, while others maintained daily ablutions: meals and finding power sources for their phones.

What had made me go there? The visceral reaction I had when I saw the photograph of the body of Alan Kurdi, the three-year-old Syrian child lying dead on a Turkish beach in September 2015.

Having volunteered as a dentist previously in other parts of the world, the thought of carrying out basic care with limited facilities wasn’t daunting. But by the time I landed in Greece, public sentiment about the refugee crisis was changing. Refugees had become known as “migrants” in media parlance, and politicians warned us about their “flooding” and “swarming” to our shores. Motives were questioned.


Clinic

Our clinic was a dark prefab without running water, with pressure cookers for sterilisation and headlamps to assess patients. We treated more than 150 people over the course of the week: all had an urgent need for dental treatment, and few spoke English. We muddled through via a combination of sign language and Google Translate.

As we worked we got to know the people such as the family in the tent just outside our clinic, who had a UNHCR storm kettle and made us tea every afternoon.

We got to know the man who lost his heart medication overboard when his boat had capsized on the journey to Lesvos, and the 20-year-old Afghan who came to the clinic on the first day to translate for his friend. He’d been in the camp for 18 months, and had taught himself English in that time. When he saw us struggling to communicate with other Afghan families, he offered to translate.

On the fifth day he developed a toothache himself. As I worked to extract the offending tooth, he stopped me twice; not from nerves, but in order to translate for an Afghan family he overheard in the clinic. Afterwards, with a mouth full of gauze, he stayed on to continue his services, and was waiting for us every morning for the remainder of our time there.

My previous experience of dental volunteering was in highly deprived areas in Africa, where resources are so limited that patients in need rushed enthusiastically to us to relieve their pain through extraction; it was the only option they had and they knew it.

In Moira, it was different. Most, hailing from SyriaAfghanistanEritrea and Cameroon, had come from lives where regular dental check-ups were the norm. They knew that when you had toothache, extraction wasn’t the only option. They didn’t want charity, they didn’t want an extraction for the sake of pain-relief, or because they may never see a dentist again. Half of the people with dental abscesses we saw opted not to have their tooth out because they still wholeheartedly believed that their situation was only temporary.

There were lighter moments. Inflated dental gloves became the toy du jour. On my final day, I felt a tug on my scrubs mid-extraction: a little boy told me via very effective sign language – and no uncertain terms – that a balloon was needed right now.

Smiles

As the days passed, I grew more comfortable in my surroundings, and began to slow my walk to and from the clinic. I made eye contact with everyone who looked at me, and smiled shyly. Every smile was returned. And with each smiling nod, the notion that the refugees were an “other” to be apprehensive about became increasingly illogical.

These smiles warmed me, but I wished we had a common language. I wanted desperately to say “welcome”, and to wish them a safe onward passage. I wanted to say I knew I had absolutely nothing to fear. That I could see that they didn’t want anything from me, that they just want a place to call their own, and the opportunity to build a safe life for themselves and their loved ones.

What haunted me after I left Greece was the knowledge of what would most likely greet them when they reached their final destination. What bureaucratic and attitudinal blockades would prevent them from re-entering a “normal” life? In Moira, the hope was more palpable than the trauma: what would be left if that hope was shattered, if after the longest and most difficult of journeys, they are not granted a safe place to call home, and an opportunity to be valued once more.

I went to a refugee camp at the doorstep of Europe preparing to salve the guilt of my own privilege by spending a week with those in need of dental care. Instead, I came face to face with ordinary people like you and I.

The enormity of the refugee crisis can feel too difficult to think about, and too hopeless to try to resolve.

But we can reach out towards the new arrivals on our shores. Though we are nervous, we can make eye contact and a start a conversation. We can turn the cliché of an Irish welcome into a truth. And in years to come, when our children ask us about this very dark period in global history, we can look them in the eye and tell them we were there. And that one human connection at a time, a bridge of tolerance and inclusion helped us to walk towards an Ireland and a world where no human is illegal.

Article published in the Irish Times 5th Nov 2018 online edition. Link to article; here. 

About Dr. Daisy McCarthy 

dr-daisy


My thoughts after sleeping out for a night with Focus Ireland – Shine a light 2018

19th October, 2018

 

Dr. Helen Walsh preparing for the sleep out
          Me preparing for the sleep out

Before the events of the Focus Ireland Shine-a-Light 2018 sleep-out last Friday night become a distant memory, I thought I would jot down a few thoughts from the evening.

  • Homelessness can affect anyone—it doesn’t discriminate
  • Sleeping rough on the streets most obvious sign…..but it’s the smallest part of the problem. The wider issue is that of families who may have to walk the streets every evening until 8 pm at night (often with very young children) waiting for a room in a hotel or bed and breakfast to be allocated. If no room is available, then they are advised to go to a Garda station, where they have to wait in the public waiting area, and their children are potentially exposed to undesirable behaviour here. This can go on for weeks and months, until a “more permanent” bed/s are allocated. However, all too often, this more permanent solution is not family suitable with families being placed in accommodation without cooking facilities.This can go on for many months and even years.
  • Building projects….planning not being approved by local councils appears to be the biggest stumbling block to progression of these projects
  • Handling of the issue if homelessness appears obstructive rather than facilitatory at higher levels
  • The average family is estimated to be 5 to 6 months away from homelessness due to eviction, job loss, ill-health etc
  • Met with some amazing people actively fundraising for Focus Ireland
  • Met equally amazing people working for Focus Ireland..all very passionate about their work
  • Focus Ireland assists customers during and after re-housing to ensure that they don’t become homeless again—this is one of the main reasons their service is so vital and so successful, and this support does not appear to be offered/available through other homeless agencies
  • Doing the Sleep out was challenging, but manageable only because we all knew we were going home afterwards…..where we could dry the sleeping bag out, and have a warm bath…..we would have felt very differently if facing into a second night of sleeping rough.

People are incredibly generous. …..my sleep out has received huge support, and I thank each and every one of my sponsors very much, especially as I know there are a plethora of charities out there looking for support.

The business leaders bedding down for the night
       The business leaders bedding down for the night
Not so easy in the cold at 4am...
                  Not so easy in the cold at 4am…
No let up in the rain - how people do this night after night
  No let up in the rain – how people do this night after night

 


We’re talking all things Bruxism

16th October, 2018

It’s Bruxism Awareness Week 2018 next week 22nd – 28th October and we want to make you aware of it- what is it, its symptoms and its treatment!

What is it? 

Medically known as bruxism, many people grind and/or clench their teeth without problem. However, a large number suffer severe symptoms ranging from headaches to painful jaw and neck ache.

What are the causes?

While bruxism can occur during waking hours, nearly 80% of cases happen subconsciously during sleep and are typically associated with stress and/or anxiety. Involving some of your most powerful muscles, studies have shown that during sleep, patients can exert 20% more pressure than is possible whilst awake – with sever consequences for the sufferer.

However, with symptoms not always involving the teeth, often there is little awareness that bruxism may be the cause of such painful symptoms.

Symptoms

  • migraines
  • toothache
  • aching muscles
  • jaw and neck pain
  • morning headaches

 

Treatment

There are a number of potential treatments for teeth grinding and clenching, including behavioural therapy, muscle relaxation exercises as well as the use of dental splints.

Recent clinical studies have suggested that traditional splint methods uses to treat grinding and clenching can encourage a subconscious bitedown, increasing the force placed on teeth escalating symptoms. More recent treatments involve preventing the back teeth from meeting. Compared to a traditional guard, the SCi is a small tailor made dental splint that is much less invasive than a full arch device.

Worn at night the splint sits between your front teeth, preventing the back teeth from making contact. In doing so clench intensity is minimised and grinding becomes almost impossible. By inhibiting the unwanted muscle activity, the tension that causes migraines, headaches and jaw and neck pain is greatly reduced.

Speak with any of our skilled dentists if you recognise any of the above symptoms – don’t suffer unnecessarily.

You can book an appointment/consult online using our online booking form here  or contact us on T: 1 4542022/ Email: info@portobellodental.com


Great option for front tooth erosion

27th September, 2018

before-after

This lovely patient came to us about the slight erosion happening on her front teeth. Through a thorough consultation with Dr. Walsh the patients options were discussed in detail, taking into account the patients time constraints, budget and lifestyle.

Duration of treatment:

– 2hr 30mins chair time for the Veneer prep of the following teeth: UR2, UR1, UL2, UL1

– 1hr 30mins chair time for the Veneer fit.

Cost: €3,440

Result: This patient was delighted with the results. The Veneers cover the erosion beautifully, giving her a a stunning and confident smile.

Dentist: Dr. Helen Walsh 

To book an appointment with Dr. Helen Walsh you can contact us on T: 01 4542022 or E: info@portobellodental.com. You can also use our online booking form here (book online via our website) to book a new patient exam/consult.


Shine a Light Night 2018 – please support Dr. Helen Walsh

20th August, 2018

banner

Our wonderful Dr. Helen Walsh has signed up this year to Focus Ireland’s “Shine a Light Night 2018” for Business Leaders.

On Friday October 12th she will join other like minded leaders at Dublin’s Christ Church where they will swap their Executive (or Dental in Helen’s case) chairs for a sleeping bag for one night to raise vital funds to support Focus Ireland’s very worthy work whilst also giving solidarity to people experiencing homelessness in Ireland today.

Last year, Focus Ireland helped 700 families to escape homelessness and move into a home of their own. That’s 700 families’ whose lives have changed forever; who can now wake up on Sunday morning and cook breakfast together in their own kitchen. That’s amazing. Shine A Light Night played a vital part in achieving this.

Please help Helen help them by giving whatever you can using the ‘Give Now‘ button. She has 5k to raise before the 12th Oct!

The more people that know about Focus Ireland, the greater their impact, so please also spread the word by sharing her page with your friends and family. Thank you in advance for your generosity, it means a lot!

Dr Helen Walsh
Please support Dr. Helen Walsh here.. 

Read more about Dr. Helen Walsh here. 

 

Video courtesy of Focus Ireland

 

 

 


Beautiful result with Veneers for this patient

26th July, 2018

Before-after ref 37205

 

This lovely patient came to us about her Veneers. They were quite large and a more rounded shape. Through a thorough consultation with Dr. Walsh it was decided that they should be replaced.

Duration of treatment:

– 4 hour chair time for the Veneer prep of the following teeth: UR3, UR2, UR1, UL1, UL2, UL3.

– 2 hours chair time for the Veneer fit.

Result: This patient was thrilled with her new Veneers, they look beautiful and a lot less bulky than her old ones.

Dentist: Dr. Helen Walsh 

To book an appointment with Dr. Helen Walsh you can contact us on T: 01 4542022 or E: info@portobellodental.com. You can also use our online booking form here (book online via our website) to book a new patient exam/consult.


New smile for this patient using short term ortho treatment

25th July, 2018

before-after photos

Beautiful transformation for this patient using fixed short term cosmetic braces (ICE Braces)

Duration of treatment: 10 Months with regular monthly (approx) adjustments

Cost of treatment: €3200 (includes thorough hygienist clean and at home whitening treatment)

Treating dentist: Dr. Helen Walsh

Results: The patient’s teeth moved beautifully in line – the patient was thrilled with the results achieved

For more information on orthodontic treatment and to see more before and after pictures see here

To book an appointment with Dr. Helen Walsh you can  contact us on T: 01 4542022 or E: info@portobellodental.com. You can use our online booking form here (book online via our website) to book a new patient exam/consult.


Beautiful results with 6 month smiles

4th July, 2018

Before and after 33863ed

This patient disliked the slight protruding of her upper canines. The patients’ options were discussed in detail, taking into account the patients time constraints, budget and lifestyle. It was decided that 6 months smiles was the best option for the patients needs.

Duration of treatment: 10 months (with regular adjustments)

Cost of full treatment: €3200 (includes at home whitening treatment)

Result: This patient was absolutely thrilled with the results achieved using 6 month smiles. She now has a stunning smile with all teeth moving in-line beautifully.

Dentist: Dr. Gina Kilfeather

For more information on orthodontic treatment and to see more before and after pictures see here

Dr. Kilfeather is currently on maternity leave, however if you would like to discuss ortho treatment further please contact us on T: 01 4542022 or E: info@portobellodental.com. You can use our online booking form here (book online via our website) to book a new patient exam.


GDPR – Arghhhhh!

25th May, 2018

If you haven’t heard of GDPR where have you been! Most of our inboxes are inundated with companies asking to re – sign us up to marketing emails- since we don’t send un-targeted marketing emails,  you won’t receive one from us!

We do however send you information about your appointment via text and email. We send these under legitimate interest.

Where you provide us with your personal information (e.g. name, e-mail address, home address and phone number or other contact information), through a facility provided on our website (SSL protected ) or directly to us by e-mail and or /phone, you consent to us:

Processing and administering that data to perform all necessary actions to give effect to your request or instruction and retaining a record of incoming and outgoing communications (e.g. e-mail/text/phone).

Information we receive and send will not be disclosed to any third party without the permission of the sender unless otherwise in accordance with the Data Protection Acts.

We have as requested by GDPR updated our Privacy Policy. Please see below.  There is a hard copy in our reception and you can request a print out at any time. It details why we ask for your personal data, how we use it and how we keep it safe.

If you have any questions on it or on GDPR we are happy to answer them.

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Portobello Dental Clinic – Privacy Statement

We seek your consent to obtain and process personal data for the purpose of providing you with dental treatment safely and to the highest standards.  This Statement is your guide to the principles of privacy and confidentiality which govern the collection, use, storage, disclosure and destruction of your personal data in this practice.

Obtaining personal information:

It is important to obtain, use and store information about you, your general and your dental health in order to provide dental care efficiently and reduce the risk of injury or other damage to your health.  This personal data includes:

  • Personal details such as your name, age, address, telephone numbers, email address
  • Your doctor and relevant Medical Consultant(s)
  • Your medical and dental history
  • X-rays, clinical photographs and study models
  • Information about proposed treatment, options, consent to treatment, treatment provided and its cost
  • Notes of conversations or incidents that might occur for which a record needs to be kept
  • Any correspondence with other healthcare professionals relating to you including agreed referrals to other healthcare professionals
  • Your personal information is stored on computer. Your personal data is retained in your manual record.

We will regularly update your personal data, including your medical care, to keep it relevant.  We ask that you please inform us of any significant changes, such as a change of address or other contact details, at your earliest convenience. It is important to know that the collection, use or possible disclosure of this data may be crucial to our ability to safely provide you with the care you require; without your agreement to this process it may not be possible to undertake treatment.

You have access to a copy of your personal data upon written request and the right to have data rectified if incorrect.

Personal data is kept for specified, explicit and lawful purposes

Your personal data is obtained, kept and used primarily for the purpose of providing you with healthcare efficiently and safely at all times. Staff within the practice will have access to the data on a ‘need-to-know’ basis to ensure you receive the highest standard of care. In the course of your care, members of the dental team may access your records:

  • To prepare for and to complete your dental care
  • To identify and print a prescription
  • To generate a work certificate
  • To type, if dictated or print a referral letter to another healthcare professional
  • To open correspondence or any other documents from other healthcare professionals
  • To print or photocopy your records if you instruct us to forward them to another healthcare professional
  • To collate, print, photocopy and post insurance or medico-legal reports
  • To send you before/after photos of your treatment (usually in cosmetic cases) and feedback requests

Reminder texts – when your next “check -up” is due

It is practice policy to send you a reminder of when your next ‘check-up’ is due. This reminder is sent to you by text message. We seek your consent to use your personal data for this propose and advise you of your right to refuse to have your data used for this purpose.

Personal data is only used and disclosed for the purpose of your care;

We may need to pass some of this information to other health and social care professionals in order to provide you with the treatment and services you need. Only the relevant part of your record will be released. These other professionals are also legally bound to treat your information with the same duty of care and confidentiality that we do, examples include;

– Your general medical practitioner

– Other health professionals caring for you (e.g. hospital)

– Private dental schemes of which you are a member (e.g VHI)

– Pay related social insurance (PRSI)

– Specific external lab technicians we use to carry out certain treatments (for a list of the lab technicians we use please ask)

  • All members of the dental team adhere to the practice’s Code on Confidentiality in compliance with the Data Protection Acts, 1988 and 2003, and the Dental Council’s Code of Practice relating to Professional Behaviour and Ethical Conduct, 2012.
  • Any disclosure of personal data, without your consent, can only be done for specified, legitimate reasons (8 (a-h), Data Protection Act, 1988; Section 10, Dental Council’s Code of Practice relating to Professional Behaviour and Ethical Conduct, 2012).
  • Access to your personal data is on a ‘need-to-know’ basis. This prohibits the release of your information to a spouse, partner or family member without your explicit consent.  A guardian or carer may have the right to access information in the case of vulnerable adults or those with diminished mental capacity.  A parent or guardian will have access to your personal information if you are less than 16 years of age.

A copy of your dental records will be transferred to another practice or healthcare professional upon your written request. For Medico-Legal reasons we will also retain a copy of your records in this Practice for an appropriate period of time which may not exceed 8 years.

Your consent will be sought in the case of:

  • A report to dental insurance company
  • A medico-legal report
  • Any documentation relating to a “third party” Dental Scheme (e.g. PRSI scheme)
  • Requesting consent for photos/videos to use on our website

There are certain activities where patient information may be used but where the information is anonymised, eliminating patient identification:

  • Teaching
  • Continuing Professional Development. Case studies are a very useful learning tool
  • Quality Assurance/Internal audit. Audit is a necessary tool in assessing and assuring the quality of your care
  • Research

If a DENTIST should cease practice or should die while still a practicing dentist, the dental team will be guided by the Dental Council’s Code of Practice relating to Professional Behaviour and Ethical Conduct in informing you, safeguarding your personal data and ensuring continuity of care where possible.

Every effort is made to ensure disclosed personal data is accurate and transferred securely.

Personal data is kept safely

Obtained personal data is accessed on a ‘need-to-know’ basis and thereafter, is stored securely:

  • There is no access for unauthorised persons to patient records, computers or computer monitors within the practice. All access is password protected.
  • The dental team is trained in the secure use of email and the internet
  • The dental team is compliant with the practice’s security measures
  • Manual records are stored under lock and key
  • The practice premises is locked and alarmed when unoccupied
  • The practice software is legally owned
  • The practice software is updated regularly and password protected
  • Software security is audited
  • The Server has a firewall, is backed up and has an antivirus
  • All clinical, financial and administrative records are backed up
  • Each computer is fitted with anti-virus software
  • We operate a clean desk policy – at the end of the day all notes are shredded from that day

The practice is responsible for dealing with any incident where personal data has been put at risk of unauthorised disclosure, loss, destruction or alteration. Management of any breach incident will comply with the advice of the Data Protection Commissioner (Personal Data Security Breach Code of Practice).

  • Personal data is kept accurate, complete and up-to-date;

A staff member will review your personal information with you on a regular basis to ensure we hold accurate, high quality records for you.  Any changes to your personal details, your medical or dental status will be recorded in your records.  We ask you to let us know of any changes in contact details at your earliest convenience.

  • Personal data is adequate, relevant and not excessive;

Every effort is made to ensure that the information we collect and retain for you is in keeping with our aim to provide you with an efficient service and to care for you safely.  We will explain the purpose of any information sought if you are not sure why.

  • Personal data is retained for no longer than necessary

We retain all adult records for 8 years after the last treatment. In the case of children and young adults, the records are kept until the patient’s 25th birthday; or their 26th birthday if the young person was 17 when they finished treatment. If a patient dies before their 18th birthday, records are kept for 8 years.

All records are disposed by a secure, certified, method of destruction (Dental Council Code of Practice relating to Professional Behaviour and Ethical Conduct, 2012).

Requests under Child Protection

Should we have a request from Social Services because of possible child abuse/neglect concerns relating to a child patient of ours who want to know if we have any concerns about this child, its siblings or parents, under Child Protection legislation – the safety and well-being of children will take priority. However, if we do have any suspicion about the nature of the request, we will take steps to verify the identity of the caller. A written request from the Department of Social Work, which explains the basis for seeking information, will be required in most cases.

Your rights:

You are legally entitled to a copy of your personal data upon written request.  As well as a right of access you also have the right to have any inaccuracies in your data rectified and to have the data erased. Please view our Right of Access information detailing what happens when you request your information.

All written requests should be addressed to:

Portobello Dental Clinic, 34 South Circular Road, Portobello, Dublin 8

Or emailed to: info@portobellodental.com

Your request will be dealt with in a timely manner.

It is your right to have your name removed from all practice marketing information including ‘check-up’ recalls if you do not consider this information to be in your best interest. If you wish to be removed from our appointment texting service please advise a member of staff. If you do not wish to have your personal data collected, used or disclosed as described in this Statement please discuss this matter with a member of staff.  It is important to know that the collection, use or possible disclosure of this data may be crucial to our ability to safely provide you with the care you require; without your agreement to this process it may not be possible to undertake treatment.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

If you have a complaint or concern with any aspect of how we process your personal information we would hope that you would notify us in the first place.  You retain the right to make a complaint to the Data Protection Commissioner at all times.

If you have any questions in relation to this Statement or any issue that arises from it please speak with a member of staff.